Refund Policy

If a code isn't working

Contact us before requesting a refund. Most issues with scanning or redirecting trace back to print size, contrast or the destination page itself, and we can usually fix those without you needing a refund at all.

We'd also rather you catch problems before committing to a print run: pull a physical proof and test it under realistic conditions during your refund window. Our size guide covers what to check.

The 2-day window

Request a refund within 2 days of your purchase date, no reason required (though feedback is always welcome). A refund cancels the codes it covers — they stop redirecting as soon as it's processed.

Volume packs refund as a whole

A volume pack is refunded in full, within the same 2-day window. We don't split out refunds for individual unused codes inside a pack.

Once the window closes

Purchases are final past 2 days — no prorated refunds, partial refunds or credits. Accounts suspended or closed for breaching our Acceptable Use Policy also fall outside this window, except where law requires otherwise.