---
title: "Refund Policy | Permanent QR Codes"
description: "Permanent QR Codes' 2-day refund window for single codes and volume packs: what's covered, how to ask, and what happens after the window closes."
url: "https://permanentqrcodes.com/refund-policy/"
updated: "2026-10-14"
---

# Refund Policy

Last updated October 11, 2026

This covers single codes and volume packs bought on permanentqrcodes.com, and sits alongside our [Terms of Service](https://permanentqrcodes.com/terms/).

## If a code isn't working

Contact us before requesting a refund. Most issues with scanning or redirecting trace back to print size, contrast or the destination page itself, and we can usually fix those without you needing a refund at all.

We'd also rather you catch problems before committing to a print run: pull a physical proof and test it under realistic conditions during your refund window. Our [size guide](https://permanentqrcodes.com/blog/qr-code-size-guide/) covers what to check.

## The 2-day window

Request a refund within 2 days of your purchase date, no reason required (though feedback is always welcome). A refund cancels the codes it covers — they stop redirecting as soon as it's processed.

## Volume packs refund as a whole

A volume pack is refunded in full, within the same 2-day window. We don't split out refunds for individual unused codes inside a pack.

## Once the window closes

Purchases are final past 2 days — no prorated refunds, partial refunds or credits. Accounts suspended or closed for breaching our [Acceptable Use Policy](https://permanentqrcodes.com/acceptable-use/) also fall outside this window, except where law requires otherwise.

## How to request one

Email support@permanentqrcodes.com from your account address with your order number. Approved refunds return to the original payment method, typically arriving within 5 to 10 business days depending on your bank and Dodo Payments, our payment processor.